Cliff
Resume Highlights: Environmental scientist building large-scale water-treatment plants; various customer service/operations jobs in the tech-sector
Years at SunPower: 4½
From his offices at SunPower’s headquarters in California, Cliff oversees hundreds of employees who are based in the Philippines. The SSO team supports all of the groups within SunPower that interact directly with our customers and dealers: the Value-Added Reseller Network, as well as the New Homes, Systems, and the Components divisions. Three shifts work around the clock, answering phones and providing helpful information to customers, resellers and installers. Soon, Cliff will take on the management of another site in Europe, which will deliver global coverage.
Along with supporting our customer-facing groups, Cliff’s team also keeps all of our back-office processes up and running, from our telephone systems to our customer relationship management software. It’s all in the name of providing the highest-quality customer service. “I’m never short on challenges, or on opportunities,” Cliff says. “We deal with micro and macro-level issues, and get a lot of visibility from the top down. Truthfully, no one ‘squirrels away’ information at SunPower; if anything, we over-share in the name of customer service!”
An avid rock-climber and surfer, Cliff doesn’t just give lip service to the need for environmental awareness: He serves as chairman of his community’s conservation and environmental health committee. And he appreciates the chance to spread the word about clean, renewable solar energy with SunPower’s internal and external customers daily. “We really are building solar for the mainstream,” he says. “I don’t think that you could find another company where people across the board are as committed to that vision, or where there’s been such widespread adoption of renewable, sustainable energy. At our headquarters office, fifty percent of the cars in our parking lot are hybrids. That awareness, that commitment; it’s the most distinguishing feature of SunPower.”
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