Let’s say you’re interested in making a rooftop solar panel purchase, you’ve researched your options on the internet and maybe even talked with a friend or neighbor with solar to learn about their experience. As a next step, you’ve created a short list of solar manufacturers and installers and reached out to them for quotes. Now you have installers coming out to your house to conduct a site assessment and walk through of your solar panel options.
With more homeowners switching to solar energy each day, the number of companies offering solar installation services is also on the rise. It’s important that you ensure you’re getting the best value for your investment, but that you’re also dealing with a reputable installer who boasts a strong service record. Don’t worry about prying for information about the solar installer’s credentials and the company’s performance. Remember that you are in charge. After all, you’re the one making a major investment. So here are the five main questions you should ask your potential installer to ensure you are making the right decision:
- How much experience does your company have?
Because of the many new companies entering the industry you’ll want to ensure that you select an installer with experience and training. Find out how many years the company has been in business, how long they have been installing solar and the number of solar systems installed.
- What licenses and insurance does your company possess?
Another way to evaluate a company’s level of experience in solar is by the licenses and certification the company and its staff have attained. Make sure you choose an installer that has the required local and state licenses (such as solar, electric and general contractors licensing). The best solar installers have staff members that are certified by the North American Board of Certified Energy Practitioners (NABCEP).
- Is your company accredited by the Better Business Bureau?
If a business has been accredited by the Better Business Bureau, it means the BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.
- Will your company handle all of the work required?
Some installers hire sub-contractors to complete certain parts of the job, making it difficult to track accountability. Simplify the process and have peace of mind by choosing a company that can manage your project from start to finish, including design, installation and permitting and system maintenance.
- Can you please provide me with customer references?
Your best way to screen a contractor is to ask them to provide two to three references. Contact these customers to make sure they are happy with the work performed.
By selecting a SunPower dealer for your solar installation you can rest assured knowing that your dealer has undergone the most rigorous training in the industry. SunPower dealers are carefully selected to ensure they share SunPower’s commitment to quality and customer service, so that you get the highest return on your investment. Visit our website for more about the SunPower dealer network or to get a quote from a SunPower installer.
If you have any other questions worth asking your installer, please share them on our Facebook wall.