“
Solar power is coming of age.”
Andy Stone, Forbes
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QWhy Solar?A
- Meet up to 100% of your home’s electricity needs, virtually eliminating your electric bill
- Reduce your carbon footprint and gain energy independence
- Take advantage of federal, state and local tax incentives
- Protect against utility rate hikes
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QWho is SunPower?ASunPower designs, manufactures, and delivers the highest performing solar systems worldwide.
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QWhy should I choose SunPower?A
- SunPower® high-efficiency solar panels generate up to 50 percent more power than conventional panels.
- Our panels have an attractive appearance and blend naturally into the design of your home.
- Because we have the highest efficiency panels, our panels produce more energy per square foot, which means that you can maximize the surface area of your roof, which is great for constrained roof space due to shading or other factors.
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QHow much does a SunPower® residential solar system cost?AInstalled system pricing is highly site specific. Some of the factors that determine price include:
- Size of electric bill (and amount you want to offset)
- Location of your home
- Shape and height of roof
- Roof accessibility
- State and local incentives that may apply, in addition to the 30% federal investment tax credit
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QThe California Solar Initiative (CSI) offers an EPBB (Expected Performance Based Buydown) rebate:A
- One-time incentive ($/Watt) based on a system's estimated future performance. EPBB incentives will be based on the CEC-AC system rating and a design factor that will consider factors such as location, orientation and shading.
- EPBB incentives are currently at $1.90/Watt and decline based on kilowatts installed.
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QWhat federal and state incentives are available?AAs of January 1st 2009, the cap on the current Federal Tax Credit has been removed, so that it is now a true 30% tax credit. There has never been a better time to go solar.
For a comprehensive list of state rebates and incentives available for renewable energy projects, please visit the Database of State Incentives for Renewables & Efficiency (www.dsireusa.org). Your SunPower® Dealer will also be able to present all of the available rebates and incentives during your solar consultation.
But why wait? See how much you could save right now with our solar estimator.
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QI am currently a renter, can I still purchase a system?APermitting and liability issues typically prevent tenant solar installations.
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QI own a condo/townhouse/multi-family residence, am I eligible?AYou might be. You will need to own the roof and have your own electric meter. It is best to check with your homeowners association (HOA) or building jurisdiction to get this information.
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QHow long will it take for someone to contact me once I submit the sign-up form?AA program representative will contact you within two business days for a quick solar pre-qualification. We will refer you to a SunPower Dealer, who will then contact you within five business days to schedule an evaluation.
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QWhat is a SunPower Dealer?AA SunPower Dealer is a retailer/installer of SunPower residential systems that meets SunPower’s stringent qualification standards. These standards include comprehensive training, number of systems installed, high scoring on random system inspections and top-level ratings on customer satisfaction surveys.
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QWhat is Net Metering?ANet Metering is the regulatory ability to get credit for the electricity you generate with your solar system and send backwards through your utility meter. Exact provisions vary with each state, but the effect is to allow you to generate excess power during the day to use at night.
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QDoes the net metering process cover both the gas and electric bill?ANet metering will only cover the electricity portion of your utility bill.
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QDo California utilities buy back power?AEach California public utility will have different rules on net metering and power buy-back. The larger utilities (PG&E, SCE, SDG&E) will credit your account for any excess electricity generated by your system to be used within a calendar year, but will not pay you for electricity generation. Please check with your specific utility to see what type of net metering program is in place.
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QIs there a self-installation option for SunPower products?ASunPower only provides residential solar solutions installed by our trained network of dealers.
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QCan a residential solar system be attached onto a tile roof?AYes, your dealer will present a solution on installing a SunPower system onto tile roofs in a seamless fashion. Please schedule a consultation with a SunPower Dealer to find out more.
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QCan you do installations off the roof?AIn certain situations, a non-roof installation such as a ground-mount system can be designed. Please discuss this with your dealer during the initial solar assessment phase.
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QWill I need to apply for any permits in order to install a solar system?AYour dealer will handle all permitting issues related to installing a solar system on your property.
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QHow long does the entire process take from start to finish?AFrom start to finish, the solar installation process will take anywhere from 3 to 6 months. The actual on-site installation, however, only takes a couple of days and will not inconvenience your lifestyle. The rest of this time is spent on waiting for state incentives and permitting to be approved. Our dealers are expertly trained at navigating the administration process to minimize the amount of delays.
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QWhat type of maintenance is involved with a solar system?AWith a very few moving parts, a solar system is relatively maintenance free. An occasional cleaning of panels will ensure optimal performance.
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QAre the panels fragile?ANo. While the panels are made of tempered glass, they’re quite strong. They pass hail tests, and they are tested against extreme weather conditions.
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QHow long will my SunPower solar system last?ASunPower solar panels have a 25-year performance warranty – longer than almost anything else you can buy. The rest of the system has a 10-year warranty in most areas. Inverters can have warranties up to 10 years.
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QIf I sell my property, what effect does a SunPower solar system have on the sale price?AEnergy conservation and renewable generation is likely to add value to a home. Surveys have shown that for every $1000 saved per year, $20,000 may be added to a home's value. Solar energy can be one of the best home improvement investments you make.
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QHow can we get electricity from the sun?AWhen certain semiconducting materials, such as certain kinds of silicon, are exposed to sunlight, they release small amounts of electricity. This process is known as the photoelectric effect. The photoelectric effect refers to the emission, or ejection, of electrons from the surface of a metal in response to light. It is the basic physical process in which a solar electric or photovoltaic (PV) cell converts sunlight to electricity. (All SunPower solar systems are PV-based.)
Sunlight is made up of photons, or particles of solar energy. Photons contain various amounts of energy, corresponding to the different wavelengths of the solar spectrum. When photons strike a PV cell, they may be reflected or absorbed, or they may pass right through. Only the absorbed photons generate electricity. When this happens, the energy of the photon is transferred to an electron in an atom of the PV cell (which is actually a semiconductor).
With its newfound energy, the electron escapes from its normal position in an atom of the semiconductor material and becomes part of the current in an electrical circuit. By leaving its position, the electron causes a hole to form. Special electrical properties of the PV cell—a built-in electric field—provide the voltage needed to drive the current through an external load (such as a light bulb).
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QWhat type of silicon does SunPower use in its products?ASunPower uses monocrystalline silicon in its solar cells and panels.
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QI’m having problems registering. Who do I contact?APlease fill out a form on the Contact Us page or call our customer service at 1.800.SUNPOWER (1.800.786.7693).
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QI forgot my password. What should I do next?AReport this and our system will automatically re-generate one and send it to you. You can re-set it once you’ve successfully logged back in.
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QIf I’m already monitoring my SunPower solar system online, do I need to create a new account for SunPowerCorp.com?AYes, but it should only take a few minutes. You can begin here.
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QWhy can’t I view the slideshows or Flash movies?AThis site requires Flash Player, version 9. Don’t have it? Download here.
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QWhy am I having trouble seeing my results in the solar estimator?AEnsure you are using a supported browser. You may not have the correct version of the Flash Player. The solar estimator requires version 9, which you can download here. Also, check your browser preferences to make sure you have enabled JavaScript.
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QWhy am I having trouble seeing all the content on the site?AEnsure you are using a supported browser. Some of the content requires JavaScript to view. Check your browser preferences to make sure you have enabled JavaScript.
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QIf I create a profile as a Business & Government customer can I still access the Residential areas of the site?AYes. The site was designed with someone like you in mind. That’s why all users can access all three main sections of the site.
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QI’m a homebuilder. Where can I find information for my industry?AWe appreciate that you hold a very special place among our customers, so we’ve created special content just for you within both the Residential and Business & Government sections.
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QWhat happens after I submit my request for a free assessment?AA SunPower representative will be contacting you within 2 business days. They’ll provide everything you need to take the next step towards energy independence.
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QWhich browsers are the best on which to view SunPowerCorp.com?AThe SunPowerCorp.com website is officially supported on the following browsers:
– Internet Explorer 6
– Internet Explorer 7
– Firefox 3
– Safari 3
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